Privacy Policy
This Privacy Policy explains how Jackie Rey's Kona ("we," "us," or "our") collects, uses, and protects information when you visit our website. We keep data collection to the minimum needed to answer your questions, consider job applicants, and improve the site.
Effective date:
Who we are
Jackie Rey's Kona operates this website. You can reach us at Jackie Rey's Kona, 75-5995 Kuakini Hwy, Ste 1, Kailua-Kona, HI 96740. Phone (808) 435-0016. Email aloha@jackiereyskona.com.
Information we collect
We collect information in two ways:
- Information you give us: When you use our contact form, we collect your name, email address, and any phone number, topic, or message you choose to provide. When you apply through our careers form, we also collect the position you are applying for, your desired start date, and anything you share about your experience. Both forms are sent to us by email and are not stored in a website database.
- Information collected automatically: With your consent, our analytics provider records standard, aggregated usage data such as pages viewed, approximate (city-level) location, device and browser type, and referring links. Your IP address is used momentarily to rate-limit and prevent form spam and is not stored with your message.
How we use information
We use the information we collect to:
- Respond to your inquiries, reservation-style requests, private-event questions, and messages.
- Review and follow up on job applications submitted through our careers form.
- Understand how visitors use the site so we can improve its content and performance.
- Protect the site against spam, abuse, and security threats.
Cookies and analytics
We use Google Analytics 4 to understand site usage. Analytics cookies are disabled by default and load only after you accept them through our cookie banner. You can decline or change your choice at any time. See our Cookie Policy for the specific cookies used and how to manage them.
We do not run advertising, ad personalization, or cross-site tracking on this site.
How we share information
We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We share limited information only with service providers who help us operate the site, under agreements that restrict their use of it:
- Our email delivery provider (SendGrid, a Twilio company), to transmit contact and careers-form messages to us.
- Google Analytics, to provide aggregated usage measurement when you have consented.
- Reservation, rewards, and gift-card providers (such as OpenTable and Toast) only when you choose to follow those links; their handling of your information is governed by their own privacy policies.
- Law enforcement or others when required by law or to protect our rights and safety.
Your California privacy rights (CCPA/CPRA)
If you are a California resident, you have the right to know what personal information we collect and how we use it, to request access to or deletion or correction of that information, and to opt out of any sale or sharing of personal information. We do not sell or share personal information as those terms are defined under the CCPA/CPRA. We will not discriminate against you for exercising these rights.
To exercise any of these rights, email us at aloha@jackiereyskona.com or call (808) 435-0016. We will verify your request and respond within the timeframes required by law.
Do Not Track (CalOPPA)
Some browsers offer a "Do Not Track" (DNT) signal. Because there is no industry standard for DNT, our site does not respond differently to DNT signals; however, analytics cookies remain off until you affirmatively accept them, which achieves a similar result.
Visitors in the European Economic Area and United Kingdom (GDPR)
If you access the site from the EEA or UK, we process personal data on the following legal bases: your consent (for analytics cookies), and our legitimate interest in responding to your inquiries, considering job applicants, and securing the site. You have the right to access, correct, delete, restrict, or object to processing of your personal data, and to withdraw consent at any time. Data may be processed in the United States; we rely on appropriate safeguards for such transfers. To exercise these rights, contact us using the details above.
Data retention
Contact and careers-form emails are retained only as long as needed to handle your request or application and for our ordinary business records. Aggregated analytics data is retained according to our analytics provider's standard retention settings.
Children's privacy
This site is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children.
Security
We use reasonable technical and organizational measures to protect information, including encrypted (HTTPS) connections and rate limiting on our forms. No method of transmission over the internet is completely secure, however, and we cannot guarantee absolute security.
Changes to this policy
We may update this Privacy Policy from time to time. The effective date below reflects the most recent revision.
Contact us
If you have questions about this Privacy Policy or our data practices, contact Jackie Rey's Kona, 75-5995 Kuakini Hwy, Ste 1, Kailua-Kona, HI 96740. Phone (808) 435-0016. Email aloha@jackiereyskona.com.